At Kate Kerr London Ltd, we are committed to protecting and respecting your privacy.

We only process personal information about our customers using methods that comply with current legal and regulatory obligations, and we aim to be completely transparent about what we do with your personal information.

This policy explains how we use any personal information we collect from you when you visit our websites, or when you use, or are a recipient of our services.

This policy may change from time to time, so please check this page regularly to ensure you are aware of any amendments. By using our website, you are agreeing to be bound by this policy.

About the company

Kate Kerr London is a Limited Company (no 10123643.) The Director is Kate Kerr and she is also the Data Controller. The Company’s registered address is 60 Colts Holm Road. Wolverton. Milton Keynes. MK12 5QD.

Your personal data

So we can deliver the most effective service, at times we need to collect and use your personal data. See below for further details:

Purpose: To register you as a customer/user
What we need: Your name, address, phone number, and email address
The legal basis for us processing this: Performance of a contract
Where this data will be stored: On our secure booking software cloud
How long will we keep this data: For as long as you remain a customer
Where the data is sourced: Directly from you

Purpose: To communicate details of products/services to you
What we need: Email address and your communication preferences
The legal basis for us processing this: Your consent to do so
Where this data will be stored: On our secure marketing software cloud
How long will we keep this data: For as long as you consent to marketing
Where the data is sourced: Directly from you

Purpose: To deliver our services or products to you
What we need: Name, address, phone number, email address, payment details
The legal basis for us processing this: Performance of a contract
Where this data will be stored: On our secure booking software cloud
How long will we keep this data: For as long as you are a registered customer
Where the data is sourced: Directly from you

Purpose: To update you on relevant changes to our organisation
What we need: Name, email address
The legal basis for us processing this: Performance of a contract
Where this data will be stored: On our secure marketing software cloud
How long will we keep this data: For as long as you are a registered customer
Where the data is sourced: Directly from you

Purpose: To update you on relevant statutory changes that may affect our products/services, or our relationship with you
What we need: Name, email address
The legal basis for us processing this: Performance of a contract
Where this data will be stored: On our secure marketing software cloud
How long will we keep this data: For as long as you are a registered customer
Where the data is sourced: Directly from you

Cookies

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive which allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a more personalised service.

It is possible to switch off cookies by setting your browser preferences. Please note, turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other companies or organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the policies or practices of other websites, even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies or practices of the owners and operators of that site and recommend that you check their privacy policies carefully.

Your Rights

Whilst we are holding or processing your personal data, you have the following rights:

  • The right of access – you have the right to request a copy of the information that we hold about you.
  • The right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • The right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be deleted.
  • The right to the restriction of processing – where certain conditions apply you have a right to restrict the processing of your personal data.
  • The right of portability – you have the right to request the data we hold about you be transferred to another organisation.
  • The right to object – you have the right to object to certain types of processing such as direct marketing.
  • The right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • The right to judicial review – in the event that we refuse your request under rights of access, we will provide you with a reason as to why. If you are not satisfied with this you have the right to complain to the relevant supervisory authority
  • Consent – where you have consented to the processing of your personal data, you have the right to remove this consent at any time.

You can exercise these rights at any time by contacting us.

Disclosure

In most instances, we will not disclose your personal data to third parties without your consent. The third party agreements we have in place include:

  • Online Support – Codesauce
  • Web Hosting – WPEngine
  • Content Management System – WordPress
  • Website Usage – Google Analytics
  • Search Engine Data – Google Search Console and Bing Webmaster Tools
  • Transactional Email Services – Mandrill by MailChimp
  • Email Services – Google GSuite
  • Email Marketing – MailChimp
  • Payment Processing – Sage Pay/ Paypal
  • Invoicing – Timely

Key Contacts

Our Data Protection Representative is responsible for helping to ensure we treat your personal data appropriately. They can be contacted through the following means:

Data Protection Representative
Name: Kate Kerr
Email: kate (at) katekerrlondon (dot) com
Phone: 02029711331

Complaints

If you feel you need to make a complaint about how we are processing your personal data, you can contact the Information Commissioner’s Office as the relevant supervisory authority. You do so through the following means:

Website – ico.org.uk/concerns/handling
Helpline – 0303 123 1113
Email – casework (at) ico (dot) org (dot) uk
Post – Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF